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Stay at home, supported and safe

Enjoy personalized home support that meets your needs and allows you to make the most of every day.
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Why choose
Serenis?

At Serenis, we believe that well-being begins at home. Our services are designed to provide you with safety, comfort, and support while respecting your independence. Each intervention is tailored to your needs, whether it involves comprehensive nursing care, a reassuring presence, or an accompaniment for your outings.

An human-centred and personalized approach

Each intervention is guided by attentiveness, compassion, and respect for your independence, providing truly tailored support to your needs.

Qualified and available professionals

Our team provides safe and reassuring support, whether for nursing care, home assistance, or accompaniment outside the home.

A flexibility that adapts to your daily life

Our services are tailored to your pace and needs, allowing you to live at home with complete peace of mind.

Home care services offered:

At any stage of life, everyone may need help and home care. At Serenis, we provide support tailored to your needs, including full care available 24/7.

What we offer:

  • Nursing assessment and personalized follow-up: continuous support with nursing supervision provided by our team throughout your care journey at Serenis.
  • Human-centred support: we take the time to meet you, listen to you, and understand your environment and needs.
  • Advice and administrative support: information on financial assistance options, tax credits, CIUSSS programs, and administrative file management when needed.
  • Flexible scheduling: full support available 24/7. In case of emergencies, we deploy the necessary resources within 24 hours.
  • Respect and dignity: we ensure the quality of care and support while respecting the integrity and dignity of our patients.
  • A wide range of personalized services provided by our trained professionals, including:
    • Mobility assistance
    • Bathing and hygiene assistance
    • Help with household tasks
    • Medication management
    • End-of-life care
    • Alzheimer’s / Parkinson’s care
    • Exercise assistance
    • Overnight supervision
    • Support for individuals with physical or intellectual disabilities of all ages
    • Meal preparation and supervision
    • Respite for family caregivers
    • Reassuring presence
  • Communication with your healthcare professionals: coordination with CIUSSS and your physicians for optimal continuity of care.

Avoid the stress of waiting rooms and receiving your care in the comfort of your home. Our home nursing services provide personalized, human, and reassuring follow-up.

What we offer:

  • Thorough and experienced professionals: each treatment is carried out with care and expertise.
  • A wide range of home care services, including:
    • Health assessments and nursing follow-up
    • Personalized nursing advice
    • End-of-life care and Alzheimer’s care
    • Wound care and ostomy care
    • Dressing changes and ear irrigation
    • Blood draws
    • Consultations for diabetes or blood pressure monitoring
    • Glucose sensor monitoring
    • Blood pressure monitoring
  • Health education: coordination with CIUSSS and your physicians for optimal continuity of care.
  • A dedicated nurse managing your file: your single point of contact to follow your needs and treatments.

Medical appointments, hospital stays, or certain outings can be stressful or require support. With Serenis, benefit from a warm and reassuring presence by your side, whether for your appointments or daily activities.

What we offer:

  • Attentive and safe presence: we ensure your needs and comfort are met during your outings and appointments.
  • Personalized support: assistance with mobility, errands, shopping, and daily organization.
  • Motivation and leisure support: we encourage you to take part in your favourite activities while ensuring your safety.
  • Communication with your loved ones: regular follow-up is maintained with your family to ensure continuity and peace of mind.
  • Consistency of caregivers: the same professionals accompany you for reliable and reassuring support.
  • Respite for family caregivers: we allow your loved ones to rest while ensuring professional and compassionate support.
  • Our services include:
    • Accompaniment to medical appointments
    • Accompaniment and/or participation in leisure activities
    • Mobility assistance
    • Errands and shopping
    • Companionship and walks
    • Respite for family caregivers
Optimize your costs and take advantage of available support

Financial assistance and tax credits
of up to 40%

At Serenis, we understand that the cost of home care services can be a concern. That’s why we support you in identifying available financial assistance and optimizing your budget based on your needs and situation.

Discover how our advisors help you fully benefit from government programs and reduce your costs while still receiving high-quality care at home.

Tax Credit for Home-Support Services for Seniors

If you are 70 years of age or older, you may be eligible for a refund of up to 40% of home care service fees, depending on your income and the services selected.
This credit can significantly reduce the hourly cost of care and support.

Concrete example:
A service priced at $40/hour could cost you $24/hour after the credit.

Consult the official program page for seniors at Revenu Québec.

Child Care Expense Tax Credit

For families who require in-home childcare services, the government reimburses a portion of eligible expenses.

Depending on family income, you may recover a significant share of the cost of care.

For more information about this family program, visit the official website of Revenu Québec.

Home Support Services Employment Cheque Program

This program provides access to home support hours for daily tasks and personal assistance.

Serenis support you with:
✓ Selecting caregivers
✓ Verifying information
✓ Providing replacements when needed

For more information about this program, consult the official government page: Home Support Services.

Autonomy Support Program for Older Adults (SAPA) and CLSC services

CLSCs have budgets to support individuals experiencing loss of autonomy.

Our services complement those of CLSCs and hospitals by providing flexible, personalized support tailored to your daily life.

A professional will assess your needs and may allocate appropriate home care service hours.

Receive the support you need without leaving your home

When daily life becomes more demanding or health requires more attention, getting around is not always easy. With our home care services, you benefit from professional, human-centred, and reassuring support directly in your home.

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Frequently Asked Questions

Wondering how home care services work or how Serenis support is provided. We’ve gathered answers to the most frequently asked questions to guide you with ease.

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Yes. We always notify you in the event of an unforeseen situation.

Simply notify us at least 24 hours in advance for any cancellation without fees.
For any requests to cancel, modify, or add a service, please contact your case manager (territory manager).

All our caregivers hold at a minimum:

  • CPR certification;
  • Safe Patient Handling Principles (PDSB) training.

In addition, many of our professionals hold:

  • DEP in Health, Assistance, and Nursing Care (nursing assistant)
  • Attestation of Vocational Studies (AEP)
  • DEC in Nursing
  • Bachelor’s degree in Nursing
  • Law 90 / delegated acts
  • Omega training

No. No minimum number of hours is required.

No. Serenis invoice you directly for the services provided. Serenis then takes care of paying the caregiver (PSW).

Yes. The contract does not impose any obligation on your part regarding its duration. You can terminate the service at any time.

Yes, whenever possible.
Stability is prioritized. However, some substitutions may be necessary due to circumstances beyond our control.

  1. You make a request via our website or by phone.
  2. A Serenis manager will contact you.
  3. A nursing assessment is offered if needed.
  4. We allow a maximum of two weeks to find the appropriate resource.

In most cases, the need is met within the same week.

We provide services delivered by:

  • Personal Support Workers (PSWs);
  • Practical Nurses;
  • Registered nurses.

Hourly rates vary by category.
For PSWs, tasks are assigned based on their training and may include:

  • Personal hygiene care;
  • Assistance with activities of daily living;
  • Shopping;
  • Light housekeeping;
  • Monitoring and providing a reassuring presence;
  • Medication administration, when permitted.

Rates vary depending on the area and type of service.
Additional fees may include mileage, if applicable.
All costs are discussed and clarified upfront with the manager.

Yes. Each employee’s criminal, penal, and municipal records are checked before hiring.

The manager or nurse assesses the needs and matches the client with the most suitable caregiver.
Several attempts may be made to find the best fit.
Our PSWs are trained to work with a variety of clients.

Yes, when required. A registered nurse conducts the assessment in person if a care plan is needed and the request is approved, and this service is provided free of charge.

Yes. Schedules can be adjusted according to the person’s needs.

Serenis
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